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911

911 Dispatchers Call for Exodus From Scandal-Tainted Clerical Union

Oct. 6, 2022, 5:00 a.m.Oct. 5, 2022, 7:34 p.m.

“We’re not clerical workers: We’re first responders,” said one 10-year veteran dispatcher. “We take one million calls every year. We’re undervalued.”

Mental Health

Non-Cop Response Teams Handled Just 16% of 911 Mental Health Crisis Calls

July 18, 2022, 5:01 a.m.March 14, 2024, 2:23 p.m.

Fewer psychiatric emergencies got a response from B-HEARD squads this year than in 2021 debut — but Mayor Eric Adams is still forging ahead with expansion of what he calls a “successful pilot.”

Mental Health

What’s the 411 on 988? New National Mental Health Hotline Rebrands NYC Efforts

June 20, 2022, 4:07 p.m.June 21, 2022, 10:40 a.m.

As part of a federal law signed by Trump in 2020, callers will be able to reach the National Suicide Prevention Lifeline and its local outposts simply by dialing 988. In the city, those calls are plugging into the existing NYC Well.

911

NYPD Crime Response Time Still Lags Three Months Post-Protest

Sept. 14, 2020, 8:59 p.m.Sept. 14, 2020, 8:59 p.m.

A review by THE CITY finds police take a full minute longer than a year ago to respond to shootings and other crisis incidents, while ambulances now arrive faster than before.

Public Safety

New York City Quietly Activates 911 Text-Message System Amid George Floyd Protests

June 3, 2020, 11:36 a.m.June 3, 2020, 12:15 p.m.

City Hall had said the interim 911 set-up would be ready by early 2018. But the upgrade was plagued by technical glitches and inter-departmental squabbling.

Public Safety

City Hall Makes $147.5 Million Call on Overhauling 911

Feb. 13, 2020, 4:00 a.m.April 6, 2020, 4:55 p.m.

The firm enlisted by the de Blasio istration is already behind and over budget on creating a temporary text option for emergency callers.

Public Safety

San Antonio ‘Crisis Cops’ Deliver NYPD Lessons on Dealing with Mentally Ill

Nov. 19, 2019, 4:00 a.m.April 6, 2020, 4:55 p.m.

New HBO documentary about Texas city’s approach to 911 calls where mental health plays role is shown to New York cops amid plans for policing reforms.